Frequently Asked Questions (FAQ)

1. How do I book a hotel?

To book a hotel, simply visit our homepage, enter your desired destination, travel dates, and number of guests. Click on "Search" to view available hotels, and follow the prompts to complete your booking.

2. Can I modify my hotel booking?

Yes, you can modify your hotel booking by contacting our customer support team. Please note that changes are subject to the hotel’s policies, and additional fees may apply.

3. What is your cancellation policy for hotel bookings?

Our cancellation policy varies by hotel. For cancellations, please check the specific hotel’s policy. Cancellation terms are indicated at the time of booking. Refer to our Refund Policy for more details.

4. How do I check the status of my hotel booking?

You can check the status of your hotel booking by logging into your account on our website. Alternatively, you can contact our customer support team for assistance.

5. Are there any hidden fees associated with hotel bookings?

No, we are committed to transparency. Any applicable fees, such as resort fees and taxes, will be clearly stated during the booking process, so you’ll know exactly what you’re paying for.

6. How can I contact customer support for hotel inquiries?

You can reach our customer support team via email at support@mystaybooking.com. We are available 24/7 to assist you with any hotel-related inquiries.

7. Do I need travel insurance for my hotel stay?

While travel insurance is not mandatory, it is highly recommended to protect yourself from unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage. We suggest reviewing your options before traveling.

8. What payment methods do you accept for hotel bookings?

We accept various payment methods for hotel bookings, including credit cards, debit cards, and digital wallets. All transactions are secured for your peace of mind.